Frequently Asked Questions
Q1: What certifications do your LED products hold?
Our products pass ISO9001, CB, CE, ROHS, IEC, and meet new ErP2.0 and EMT2.0 requirements for the EU market.
Q2: Can you provide customized ODM/OEM services?
Yes, we offer complete customization including lighting solutions, logo printing, housing color changes, and professional package design.
Q3: What is the difference between a Motion sensor and a PIR sensor?
PIR sensors detect changes in environment temperature (3-8m range). Motion (radar) sensors emit high-frequency waves, reaching 10-15m with higher accuracy and sensitivity.
Q4: What are the standard lead times for orders?
Standard samples are ready in 7 days. Bulk orders typically take 25-35 days, with an additional week for specialized OEM/ODM requirements.
Q5: What is the warranty period for these ceiling lights?
The standard warranty is 2 years, while premium models offer 3-5 years. Our lights are designed to function reliably for over 3 years under normal usage.
Q6: What payment terms do you accept?
We accept T/T (30% deposit), irrevocable L/C at sight, PayPal, and West Union. Payment terms are negotiable for long-term partners.