Frequently Asked Questions
Q1: Can I have a sample order for LED light?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the estimated lead time?
A: Samples typically need 3-5 working days, while mass production requires 7-10 days depending on the volume.
Q3: How do you ship the goods and how long does it take?
A: We usually ship by DHL, UPS, FedEx, or TNT, which takes 3-5 days. Airline and sea shipping are also optional.
Q4: Is it possible to print my logo on the LED light product?
A: Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: What is the warranty policy for these products?
A: We offer a 2-5 year guarantee for our products, ensuring long-term reliability and support.
Q6: How do you handle faulty products?
A: Our products have a defective rate under 0.2%. During the guarantee period, we will send new lights or repair batch products based on the situation.
Guangyao Lighting
