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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer equipped with a dedicated R&D team and a state-of-the-art production workshop.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 300pcs, though we can accommodate smaller customized orders depending on the requirements.
What is the expected production lead time?
Sample orders generally take 3-7 working days. For bulk orders, the lead time is approximately 10-15 working days, varying by design and quantity.
What kind of warranty do you provide?
Most of our LED products come with a 3-year warranty. We provide free replacements for any items found to be defective during this period.
Do you offer OEM or ODM services?
Yes, we provide full OEM and ODM customization, including adjustments to length, diameter, voltage, lumen efficiency, and IP rating.
What shipping and payment methods are accepted?
We accept T/T, Western Union, and PayPal. Shipping options include Sea, Air, or International Express (DHL, UPS, FEDEX) with delivery in 3-7 working days.